Cases & Insights

A COO resigns. Everyone immediately starts talking about the replacement — how long it will take, who the candidates might be, whether to go external or promote from inside.

Operational performance has deteriorated over time. Productivity is below expectations, delivery performance is unstable and management lacks a common view of the root causes and priorities.

A manufacturing site is struggling with unstable output, missed delivery commitments and declining productivity. Management is spending increasing amounts of time firefighting operational problems rather than addressing their underlying causes.